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Cancellation and return conditions

We are happy at Puppauf, You our new one, Updated revocation- and present a return ceremony, for more transparency, Flexibility and security ensures. Your satisfaction is a top priority for us, and we strive, To make your shopping experience smoothly. If you have any questions, our support team will be happy to provide you with.

one、The cancellation policy

* Practical tips before ordering

We encourage all customers, To make an informed decision before ordering. Please make sure, that you know exactly, what you want, And that they are ready, to make an obligation when paying. So that you can make the best choice:

Browse through the factory photos: Visit our factory photo page, To look at detailed pictures.

Contact us: Use our live chat or our contact page, If you have any questions or need help.

*Flexible cancellation options

  • Within 4 Hours after payment: Full reimbursement
  • Within 8 Hours after receipt of payment: 75% refund
  • Within 24 Hours after payment: 50% refund
  • After 24 Hours: 15% refund
  • After shipping: No return possible without quality defects

The order processing begins within 24 Hours after receipt of payment – Individual dolls go into production and warehouse dolls are ready for dispatch. During this time the materials are allocated and the costs have already been incurred. Please check your order carefully, Before you send them, Because after 24 Hours or after production started and shipping has taken place, If fees fall or the order can no longer be canceled.

two、Additional information on EU bearing dolls

*Orders can no longer be canceled after shipping.

In the event of a cancellation after shipping, the associated shipping, Work- and packaging costs of 50 % the costs deducted from their reimbursement.

*Disposal of not in stock articles

If an in stock is no longer available, we offer the following options:

  • free replacement: Choose another sex doll, which is in stock in Europe, and reimburse the purchase price or adjust the price difference
  • Shipping from China: We reimburse or adapt the price difference in accordance with the retail price of the adapted model.
  • Full reimbursement: Choose a 100%reimbursement.

three. The right of return

*Check the doll for receipt.

Please check the doll carefully after receipt. If you have any questions or are not satisfied with your order, Please contact us within 24 Hours.

We recommend you urgently, to record an unboxing video, Since this can be very helpful in solving problems. To help us, To solve your problem quickly, Please send us detailed photos or a video by email puppekaufen@outlook.com.

*Problem solutions

We offer solutions for the following situations:

False doll: If the doll does not match your order, Please take up an unboxing video, That the entire doll, the head, The silence label and the packaging shows. After checking we will organize a replacement.

Damaged doll: Report the damage to the freight forwarder and contact us immediately. Depending on the extent of the damage, we provide a repair set, Replacement or a refund available.

Lost package: Report the damage to the freight forwarder and notify us. To ensure safe delivery, We need a signature of an adult for most packages.

*Important instructions

  • Hygiene and security: To ensure hygiene and security, products for adults are usually not withdrawn. If a return is valid, the doll must be unused and in a new condition.
  • Unauthorized returns: Please do not send any packages back, without contacting us beforehand. No reimbursements are granted for unauthorized returns.
  • Individually designed products: Individually designed and personalized dolls cannot be returned.
  • Damage caused by the user: We cannot replace dolls, If the damage was caused by improper use or handling. Sex dolls are not indestructible, Therefore, the right care is important. Find out more about cleaning and care here.

Thank you, that you chose puppy sales, We look forward to it, To use them! 😊