Return money back guarantee

We appreciate the long -term relationship with our customers. Your satisfaction is always our endeavor, If you are not satisfied with your purchase or have a justified mistake, you can give it back and receive a refund. We appreciate your choice of our company and your trust in our ability, To offer you the best products and services.

Notice: If you want to send a product back, Please contact puppekaufen@outlook.com To find out our return address.

Our guarantee.

–1. real warranty: All dolls are 100% Real. We are an official supplier/distributor of dolls, which were verified by many famous manufacturers. Click here, To see our authorization certificate.

–2. Brand new and flawless guarantee: All sex dolls are brand new, in perfect condition, Functional and exactly as described on the website/displayed.

–3. quality control: We have introduced a strict quality control system. Every doll is thoroughly inspected and tested, Before she leaves our studio and is securely packed, To ensure privacy and logistics.

–4.100% satisfaction: With our first-class five-star service, we are an industry-leading retailer 40 Doll brands. We provide factory photos, To ensure, that you are satisfied with all the details before shipping.

❤ Inspect the doll: Inspect the doll thoroughly from head to toe and take photos or videos from unpacking. Do not use the doll, Before you inspected and ensure them, that it is undamaged.

❤ Report a problem: If you find out, that your doll is damaged or deviates significantly from the description, Please contact within 24 Hours to our support team and deliver as many details as possible, including clear photos and videos.

❤ to solve the problem: Our team will work with you, To diagnose the problem and offer adequate compensation, The one replacement, can include a partial refund or a complete refund, Depending on the extent of the damage to the doll.

What does the money back guarantee not cover?

◉minor defects: including blemishes, scratch, Stains etc..
◉User -related damage: Damage, which were caused by improper or negligent handling, Like overstretched limbs, Broken bones and open cracks.
◉Used dolls: Every doll, that has already been used, does not fall under the guarantee.
◉Individually designed dolls: If your doll has an individual wish, we will check returns and reimbursements from case to case.